SHL Emotional Intelligence Report

Emotional intelligence (EI) or Emotional Quotient (EQ) is the capability of individuals to recognize their own, and other people's emotions, to discriminate between different feelings and label them appropriately, to use emotional information to guide thinking and behaviour, and to manage and/or adjust emotions to adapt environments or achieve their goals. This OPQ (Occupational Personality Questionnaire) report is based on Daniel Goleman's theory of Emotional Intelligence. It provides valuable information for coaching purposes and can be used in conjunction with other tools, such as 360 feedback to make links between individual preference and style and perceptions of others.

SHL's Emotional Intelligence report is an output of the OPQ32r personality questionnaire, one of the most well respected personality tools developed. Impassive in format and consisting of 104 choices the survey takes candidates approximately 30 minutes to complete.

This report describes competencies key to the development of Emotional Intelligence (EI), which can be defined as how well we understand our own feelings and emotions as well as those of others, and how well we manage our relationships with others.

The report has been structured to provide a straightforward and easy to interpret profile. It consists of an overall summary of an individual EI development needs and then specific sections related to four key competencies.

Emotional Intelligence

The EI model that has been used to construct this report is shown below:

Overall Emotional Intelligence

  1. Managing Feelings: How an individual manages their thoughts, emotions and feelings. essentially, this is the aspect of EI regarding how individuals manage themselves. Broken down into two key areas:
    • Feelings and Emotions: How well individuals handle their feelings about themselves and others
    • Personal Insight: How well individuals understand their feelings about themselves and others
  2. Managing Relationships: How individuals manage their relationships with other people. essential, this is the aspect of EI regarding how individuals work with others. Broken down into two key areas:
    • Empathy: How well individuals appreciate the perspectives of other people and how they feel of think about things
    • Social Ease: How well individuals adapt their approach and style to different work and social situations.


Emotional Intelligence Report

Click here to view a sample SHL Emotional Intelligence Report

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At a glance

For providing insight into an individuals emotional intelligence competence

Target Group
Existing, potential or new Leaders

104 choices
Approx 30 minutes untimed

Delivery Options
Fully outsourced to be managed by Getfeedback or, providing that the user meets the accreditation requirements, can be managed in-house.

Accreditation Requirements
OPQ accreditation required

Recognition as a high quality tool
Conforms to BPS guidelines

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