Customer view of performance

How can I determine what our customers think of our performance?

 

The staff believe they're doing pretty 'darn' well but how do customers perceive your performance? This can be a real eye-opener, a spotlight on unsuspected strengths or the invention of the wheel - the start of a revolution!

We use our skill and expertise in survey development and online technology to take your customer questionnaire and run it for you. Our customer satisfaction survey will highlight just where you're doing well - and not so well

Feedback on a training course or internal event is essential for constant improvement. Our training evaluation and event evaluation surveys can help do just that.

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Training Evaluation based on Kirkpatrick Learning Evaluation Theory

A survey designed to measure the effectiveness of the training intervention.

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Event evaluation

Issues an online survey to your delegates to help evaluate the effectiveness of the event.

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Customer Satisfaction Survey

Uses your own customer satisfaction survey, and helps to improve this through online completion.

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