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OH= 4PERSONAL-BONDJ HR:180112.1x# The Long & Winding Road  building a partner review process at Allen & Overy Jonathan Bond 13th December 2005>qN(B( (( $ *Building partner reviews at Allen & Overy+*(+ Agenda Background to partner reviews Early experiments in upward feedback Selling in a new approach The process in 2005 Lessons learnt*@@ ] BackgroundA process has existed since early 1990s but& Approach varied across departments Mostly ignored outside London Seen as a London control Lack of discipline, interest, consistency, records I tried one approach which did not work N-(-(qReasons for failureXInsufficient consultation Firm not ready for it Values-based Practical, systems problemsnUpward feedback,Started in 1998 in small department Range of methods: Group sessions One-to-one Forms, based on frameworks On-line How  breakthrough moments happened66=$6=$oSelling in a new approachSmall committee generated recommendations Consultation paper issued and views gathered New framework published in March 2005 New style reviews took place this year on firm-wide basiss$A new emphasis on& Long term, not short term Quality, not quantity of client relationships Profitability by client/group/office over individual billings Collective as well as individual achievementz$Key performance criteria_Components of the processyUpward, peer and client feedback Key hard and financial data Review panel Self-review note Prep meetings Notes of meetingrComponents of the process II8Common firm-wide timetable No ratings HR makes it happenw"Lessons learntyFeedback gathering HR time intensive Cultural barriers Long term programme to sell benefits Lead by example/best practicet! 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