Soft skills training - Negotiation Skils

Course Outline

Introduction
Good negotiating is an essential skill to influence the outcome to a commercial process, where the parties may have different perspectives, positions and business interests. It is about achieving agreements that are right for the various parties in order to develop the business and build effective long-term relationships.

Who is this course for?
For people who need to develop commercial relationships with customers, suppliers and colleagues that promote your business interests and builds positive relationships with the other parties.

Course objectives
The objective of the programme is to implant the skills and techniques of good negotiating practices so that conclusions are reached by intent rather than by chance. Specifically, the course objectives are to:

Analyse delegates current negotiating behaviours and skills
Explore alternative behaviours and skills that maximize negotiating ability
Understand the negotiating process
Provide a template for planning and executing negotiation situations successfully

By the end of this programme, the delegates should be able to:

Understand the structure underlying all negotiation
Use the most appropriate strategies, skills and tactics for effective negotiation
Put new skills straight into practice confidently
Pick up signals, make proposals, bargain and trade effectively
Break any deadlocks stalling the negotiation
Cope effectively with more difficult people
Recognise when and how to make concessions
Secure win/win results

Course Content/ Learning Components
The course introduces business negotiation as a process and set of skills:

Group Dynamics and the Interpersonal Skills of Negotiation
Negotiation as an 8 step process
Behaviours required
Practice of the key behaviours required
Handling Difficult People And Specific Negotiation Situations

This is a practical-focused course in which delegates will be required to get to grips with how to negotiate in the business world, as well as successfully influencing their own commercial relationships. The course will be a mixture of trainer input, group discussion and role-playing.

Behavioural Competency Addressed
The following primary competencies and success factors will be addressed in the course:

Customer Focus
Working with Others: Building Relationships
Communication: Delivery Through People

Duration
This is a two day course

Are you interested in this course?

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