What is the 360 feedback process?

Getting your 360° feedback survey right is dependent upon careful planning, preparation and management. If you are embedding the process into the organisation the steps you are going to take will look something like the diagram below. After the initial planning and preparation, design and launch you’ll move into a cyclical process whereby individuals are regularly assessed and their performance and development can be monitored on an ongoing basis.

	Identify your aims and objectives Why do you want to run a 360° feedback survey? What are you going to assess? Who are going to be your feedback recipients and who will provide feedback? Create a plan Who is going to be responsible for which element of the project?
	How are you going to administer the survey? Write the questions for the survey. Write the instructions and supporting communications. What languages do you need to use? What information do you want to report back to the feedback recipients and how (design your feedback report)?
	What timescales are you working towards? Do you need a phased approach? Communicating about the project Notifying the feedback recipients
	How many people should be nominated? How should the feedback recipient decide who to nominate? What needs to be communicated to the nominees/raters?
	Monitor the process Collate the results Generate reports
	Decide how to provide feedback - style and approach Deliver the feedback What action do you want to be taken at the end of the feedback session
	Identify ongoing support and development Articulate how to access ongoing support and development Develop managers so they can support their direct reports development
	Carry out a project review Implement any necessary changes to improve the process

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