Employee feedback and satisfaction
We help businesses like yours measure the satisfaction, loyalty and advocacy of their employees in a number of ways including online surveying, focus groups and telephone interviewing. However we collect your employee feedback you will be confident knowing that you are working with people who know their stuff.
Our nice psychologists make sure that we use the right method to ensure employees are confident to speak honestly; our clever computer chaps provide technology that is easy to use and really secure; our statistical geniuses 'do the math'; our plain speaking consultants take you through the results and tell it how it is, and finally our project managers make sure you know exactly what is going on, when. Perfect!
Not just any old survey process...
Lots and lots of companies sell surveys. But no one else provides a service quite like ours. Here's why...
- We design your research from a commercial perspective so your managers will get data that they just can't do without.
- We advise on how many people to survey and how often. Sample sizes are important, get it wrong and you can't be confident that your data is accurate.
- We get answers by designing questions with the best psychometric properties.
- We design innovative communications that make sure employees get the message that this will make a difference. Our best response rate is 95% - beat that!
- We have a database of validated questions which can provide you with external benchmarks to compare your business against.
- We perform key driver analysis on employee data to create a priority list of action for the business. This enables you to make confident decisions about actions that will have the greatest impact on employee satisfaction and business performance.
- We publish high quality reports that contain year on year comparisons and extensive benchmarks against leading organisations. Our customers tell us our reports are easy to read and provide insight and information not just numbers that baffle.
- We write meaningful executive summaries that tell it like it is so that your managers get the message about what's important to employees, and more importantly they understand what needs to be done to ensure things improve.
- Our web-based secure distribution mechanism drip feeds the right reports to the right people at the right time. This way your business doesn't drown in data - instead you get exactly what you need, when you need it.
- Our plain speaking consultants support managers right through your business, showing them how best to communicate and act on the information to get results.
- We deploy sophisticated pulse surveying technology to help organisations build a dialogue with their employees. This provides an early warning system which identifies which issues are growing before they turn into a crisis.
- We're talent management experts so we understand how to link your employee feedback survey into the rest of your HR strategy. Your survey won’t take place in isolation – it will build on your HR strategy and measure its success.
And what's more...
Because we know that data about what employees think is critical management information, we are always looking for ways to help our customers lead in this field. But you'd expect nothing less from us by now.
Ensure that the good people stay in the business
Contact us for more information.